Got Questions??

Our garments are guaranteed, and returns are accepted if the garment has not been worn or used. We will not refund custom-ordered outfits or items if they have been worn or used.

Yes! We accept rush sewing orders for an additional fee depending on what kind of outfit it is, size, and time frame. Outfit quotes given through the website, email, or text are for the outfit only. If you need an order rushed, we can provide that quote for you. This fee is due at time of deposit and is non-refundable.

Time frame is dependent on a few things including when the deposit for your work order is received, when the custom order form is filled out, and when all the required measurements are received. We cannot give specific dates or times when things will be completed or shipped. We will give an approximate amount of time needed to complete the order, but we are an active family with aging parents to care for. We will do our best to get orders out as quickly as possible.

Payment is due in full up to 5 days after we notify you that your order is complete. If you cannot do this, then we can work with you for a payment plan only if you are honest and email us right away. If we contact you and let you know we are done and that your balance is due but you do not respond to us within the allotted time, then we reserve the right to re-coup our losses by selling the finished order and your order then moves to the back of our work order line up. You will not get a refund. 

BY PLACING A DEPOSIT AND WORK ORDER WITH US YOU AGREE TO OUR BASIC RULES OF HOW WE OPERATE  (terms of use)

Contact us to work out a "lay-a-way" or payment plan.  If a item is not paid according to our agreement, all moneys paid are non-refundable and the item will be put up in the store for sale.Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

here are several measurements we would need to make a completely new custom outfit. We ask for these measurements so that way we know the outfit will be a perfect fit. You can find our measurements on our Measurements Page. We ask that you include all measurements asked for. If there is a problem or you are not sure where to measure contact us, we should be able to help you.

No. The S&H in the deposit includes confirmation tracking at no extra cost (US only). Insurance is optional. (Insurance is available to some international countries as well, we will let you know if insurance is available if you are ordering internationally). The cost ranges from $10.00-$75.00, depending on the cost of your order and the location it is being shipped to. Since insurance is optional, we are not responsible for lost, stolen, or damaged items once they are dropped off at the shipping location or shipped.

All garments are guaranteed to fit and can be returned if unworn. To avoid measuring errors, please visit our Measurements Page for accurate measurements.